Insights List

Answering the phone even before the customer calls

What if you could have more eyes on your network, resulting in a shorter resolution time for problems and an ability to focus on ...

You finished school many years ago, but your ongoing education is more important than ever. Ciena's Learning Service new Discover ...

The bigger your network, the bigger the field engineering and troubleshooting challenges, and too many manual interventions and t ...

Often consultancy, maintenance and other professional services from technology vendors are seen as a necessary expense, rather th ...

Managing your network can quickly become a mountain of effort and resources. Ciena’s Tim Wilson looks at a way to reframe the dis ...

There’s a new superhero in town – Blue Planet MCP Services – helping you rapidly incorporate Ciena’s Blue Planet MCP domain contr ...

CSPs are evolving their network and RAN architectures as part of their 5G evolution, shifting to open, virtualized, automated, an ...

Network operators continue to modernize their infrastructure to achieve the benefits that webscale enables. Here's how network op ...

Achieving your network modernisation objectives is easier than ever, and that’s mostly because of the smart network technologies ...