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Ciena Services

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Optimization and Learning Services

Real achievement is attained only with focused determination. It doesn’t just happen.

Get the most from your investments, both network and people, with continuous improvement. Ciena’s network Optimization Service and networking training through our Learning Service drive parallel goals: ensuring you realize every opportunity to drive maximum performance―whether in your network or with your people.

We take you from just operating your network to creating exceptional experiences for both your customers and staff.

Ciena Improve Services. Pursuing excellence.

OPTIMIZATION SERVICE

Driving persistently better outcomes with white glove service

What would it mean to consistently get the most from your network investment? To maximize performance and assure a flawless customer experience? How would that impact your business outcomes?

Ciena’s Optimization Service ensures your network always operates at its peak to help you reach your goals in a sometimes wildly dynamic world.

Whether recovering unusable spectrum or resolving bottlenecks before they happen, knowing―and seeing―as much as possible as early as possible makes all the difference.

Infobrief

Optimization Service

Ciena’s Optimization Service provides the opportunity to continuously optimize network performance, availability, and efficiency—to create a flawless CX and faster time to market for revenue-generating services. We help keep networks running at peak performance by consistently tending to the little things that make a big difference.

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Video

Optimization Service: Spectrum Defragmentation Demonstration

A short live-action demonstration by Tedi Stoffel, Ciena Service's S3 team member, showing how our patented Python-based Spectrum Defragmentation software discovers and identifies potential available spectrum to create new capacity in existing fiber. This enables customers to add new service in the fiber they already own.

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LEARNING SERVICE

Knowledge is power

What if you could be more valuable to your organization?

Our Learning Service strengthens your staff’s understanding of the Ciena products in your network to deliver high-quality network performance and increased customer satisfaction.

We offer product-based learning or all-access learning with options to address the different ways people learn including web-based, hands-on virtual labs, or instructor-led. Role-based learning paths let your staff focus exactly on what is needed to do their job. We also offer vendor-neutral technology certifications to help your team become subject matter experts and enhance their professional profiles.

Infobrief

Learning Service

IT professionals bring value to organizations with their ability to head off, troubleshoot, and repair issues to keep the network running smoothly. Ciena’s Learning Service helps improve your team’s proficiency in planning, managing, protecting, and optimizing your network, and enhances their value to your organization. Ciena can help create customized learning objectives, based on the learners' roles, to ensure your team receives the optimal learning experience.

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Learning Portal

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Blog

Learning Service

Ann Cantrell, Advisor of Product Line Management at Ciena explains how an all-access learning program can help your team improve their skills, increase productivity, and deliver better results, no matter their role or location, and one North American operator has the results to back it up.

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Insights

Infobrief

Learning Service

Ciena can help create customized learning objectives, based on the learners' roles, t...

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Infobrief

Maintenance Service

Maintenance Service addresses these needs by providing highly responsive and proactiv...

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Data sheet

Ciena Routing and Switching Certification

This is an exciting time to master routing and switching skills to remain competitive...

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Change is Good: How Ciena Services is Evolving with the Market to Best Meet Customer Needs

blog

Change is Good: How Ciena Services is evolving with the market to best meet customer needs

From a dedicated and localized support team to an improved customer resource portal, ...

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Related resources

Blog

IDC Survey: Optimization is key to Service Providers in the Age of Resiliency

IDC's Curtis Price shares insights from a recent Communication Service Provider Optim...

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Webinar

Network Optimization in the Age of Resiliency

Discover CSP expectations for optimizing their networks and how professional services...

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Video

Reintroducing Ciena Managed Services

Ciena’s Managed Services delivers 360° management that is global and enhanced with ro...

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Infographic

Why optimize your network?

One of the biggest network challenges faced by Communication Service Providers (CSPs)...

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