myCiena, Global Customer Care at your fingertips
When you need support, myCiena is always available to help you find the answers 24x7x365. Whether you are looking for technical support, dispatching an engineer, replacing equipment, or troubleshooting an issue, support is just a login away. Additionally you can reach out to the community to share ideas and research topics. Global Customer Care is always there for you.
Related videos
Videos
Managed Spares and Engineering Dispatch
Managed Spares and Engineering Dispatch to ensure replacements of failed equipment are performed quickly and accurately by our ex ...
Videos
Modernising networks for simplicity, scalability, ...
Learn how Ciena can work with you to ensure network modernisation success and support network architecture transformation.
Videos
Ciena Services: Executive Overview
This video explores how we partner with you to build trust and outperform expectations.
Videos
Ciena Services: Spectrum Defragmentation
Ciena Services' Spectrum Defragmentation helps you rapidly recover previously unusable spectrum in existing photonic infrastructu ...
Videos
Reintroducing Ciena Managed Services
Ciena’s Managed Services delivers 360° management that is global and enhanced with robust options, addressing the full service-de ...
Videos
Partnering for your Broadband Network
At Ciena, our services team has designed a portfolio of services to build, operate, improve, and transform networks that is custo ...
Videos
Ciena’s Implementation Service Overview
A high-level introduction to Ciena’s Implementation Service which plans, designs and deploys networks all day, every day.
Videos
Middle-Mile Capacity Calculator for Residential B ...
With Ciena’s Middle-Mile Capacity Forecast calculator, you can finally remove the guesswork and ensure your middle-mile network c ...
Related
View more insightsInfobriefs
Staging in Factory:Implementation Service
Accelerate your deployment and with 30% onsite time savings with Ciena’s staging in factory (SIF) Implementation Service.
Read moreInfobriefs
Fiber Characterization
Ensure your existing fiber-plant infrastructure is optimized to deliver high-quality service and maximum performance.
Read moreInfobriefs
Managed Services: Managed NOC
What if you could maintain network availability by leveraging someone else’s in-place operations to get replacement parts into your network faster, with less operational impact?
Read more