Financial Services Industry (FSI) retail branches are moving away from simply offering transactional services and are beginning to provide financial advice as well as complex business and personal services. FSI institutions are redesigning branches to have smaller footprints and more advanced digital technologies—becoming technology-focused solution centers that deliver a high-quality customer experience. These centers feature interactive teller machines that incorporate live two-way video, digital kiosks that use artificial intelligence, chat bots, smartboards, and other innovative digital applications.

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