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Support

my.ciena.com

Get the most out of your network with this portal designed to manage all your support and services related needs.

Support Contacts

Menu Options
9 – For Emergency Tech Support
2 – To enter a Quick Routing Code
3 – For Hardware Services and Engineer Dispatch
4 – For Technical Support
– Language option available
* – To repeat this menu.

North America

CountryCarrierPrefix code to dialToll Free number to dial
CanadaAll+1800-243-6224
United StatesAll+1800-243-6224
United States (CGSI Government Customers Only)All+1855-916-0006

CALA

CountryCarrierPrefix code to dialToll Free number to dial
ArgentinaAll008002224362
Brazil N/A0 800 761 2624
Chile N/A1230 020 0845
Colombia 018009111054
Mexico N/A8000621328
PanamaC&W008000350
Peru N/A0800 77 454
Uruguay N/A41 3598 5557

EMEA

CountryCarrierPrefix code to dialToll Free number to dial
AustriaAustria PTV00800-2436-2247
Bahrain  80006210
Belgium N/A0800 80164
Czech RepublicCesky Telecom00800-2436-2247
FranceFrance Telecom00800-2436-2247
GermanyDeutsche Telkom00800-2436-2247
IrelandEircom00800-2436-2247
ItalyTelecom Italia00800-2436-2247
NetherlandsKPN Telecom00800-2436-2247
PolandPolish Telecom00800-2436-2247
SpainTelefonica00800-2436-2247
SwedenTelia Sonera00800-2436-2247
SwitzerlandSwiss Telecom00800-2436-2247
SloveniaSlovenia Telecom000800 77 454
UAE N/A8000 3570 3978
United KingdomBT00800-2436-2247
 Cable & Wireless00800-2436-2247

Asia Pacific

CountryCarrierPrefix code to dialToll Free number to dial
Australia N/A1800 849187
ChinaChina Telecom (South)00800-2436-2247
 China Telecom (North)00800-2436-2247
Hong KongPCCW001800-2436-2247
India 0008004401369
Japan N/A0120 958 521
New Zealand N/A0508 123 462
Philippines N/A1800 13220094
Singapore N/A800 3211185
South KoreaKorea Telecom001800-2436-2247
 DACOM002800-2436-2247
TaiwanChunghwa Telecom00800-2436-2247
ThailandCAT001800-2436-2247
VietnamViettelN/A122 80925
 MobifoneN/A121 020029
 Vinafone/VNPTN/A120 11104

eServices

Technical Support bulletins (also known as Field Service Bulletins – FSBs) and Product Change Notification (PCN) bulletins dealing with traditional Ciena and former MEN products are a valuable source of technical/operational information. They are made available on an opt-in, registration basis. You can elect to receive them via email or retrieve them from the Customer Service Center. Please use the below links to confirm or update your registration status.

However, if you currently receive FSBs and or PCNs from Ciena, no action is necessary.

Changes take effect Jan 31, 2011.

Instructions on how to register for FSB/PCN delivery: eServicesRegister to access archived bulletins. : eServices
my.ciena.com
Your customer support and service center

Don’t miss out on all the my.ciena.com membership benefits available to Ciena customers with active service agreements. When you register for our secure extranet service, you’ll gain 24/7 access to the support, information and tools you need to deploy and operate your Ciena products. We’re continually adding new capabilities and information to make your interactions with Ciena as easy and efficient as possible.

As a my.ciena.com member, you’ll have access to:

  • Technical documentation for historical and recent product releases
  • Product-based Technical Support FAQs
  • Product Change Notice (PCN) and Field Service Bulletin (FSB) information
  • Active (and historical) support and RMA tickets, including the ability to initiate support and RMA tickets online
  • An FTP site for service support file transfers
  • Remote support information
  • Training information, including current class schedules, course outlines and training locations
  • Order status information for new equipment and new service orders (items ordered, target shipping, waybill tracking)

Registering for an account with my.ciena.com is simple: just fill out the registration form using your company-based email address. When your registration is approved, you will receive your account information via email.

If you’re already a registered member and have forgotten your password, use the “forgot password” utility.

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