When a premier open access fibre optic company in South Africa needed expert advice, they came to Ciena.
With the ability to monitor the bandwidth utilization for each and every service, DFA is now able to monetize over-utilization of network services they provide to their clients. If customers exceed the bandwidth they have purchased, the tool sends a notification; after three notifications, customers are automatically billed at the relevant bandwidth rate.
The SLA Portal has contributed to increased levels of resource efficiency at DFA. Reporting automation has freed employees’ time, enabling them to focus on more strategic projects instead of time-consuming and error-prone, manual reporting processes.
DFA’s customers now have a transparent view of services statistics which has enhanced the customer experience.
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