Our resident engineer offering—with two engagement models, primarily on site or primarily remote—gives you access to an in-house Ciena expert who combines deep expertise of Ciena hardware, software, and services with a growing understanding of your network to help you operate and improve it for current demands and future growth. With outstanding CSAT scores, you’ll see why customers contract for the engineer but renew for the relationship.
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Resident engineer
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Optimization Service
Everything about your network health is in your data. Optimization Service provides the people, processes, and tools to help you quickly find and interpret that data and take action to realize peak performance while mitigating risk.
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Advisory and Enablement Service
AI-driven traffic is exploding—pushing networks to their limits. Ciena helps you stay ahead with smarter planning, automation, and scaling through our advisory, Navigator NCS, API integration, and Emulation Cloud™ capabilities built for the AI
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Beyond bandwidth: How Ciena Services keeps neoscalers ahead of the network curve
Neoscalers excel at delivering massive GPU clusters and LLM platforms to tackle the toughest AI compute challenges. But what about the networks that connect them to customers? Ciena’s Greg Friesen explains how collaborating with an infrastructure
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