Banks are highly motivated to reinvent the branch concept. The industry is more stable than it was a decade ago, but profitability is less than desired and banks are striving for growth. They are determined to build and solidify customer relationships and the branch is a vital customer touchpoint. This paper describes the impacts digital services will have on the network and the benefits of a modern packet-based infrastructure. The paper provides practical guidance banks can use to put their new packet networks in place and position their businesses to excel in the increasingly competitive business environment.