How planners, operations teams and executives can use Ciena’s Insights Service
Network providers collect vast amounts of telemetry data from their infrastructure, but the data is contained on unwieldy spreadsheets or even in the cloud, and typically presented without context. As a result, the data is often left unused. Providers need tools that can continuously update the data, generate actionable intelligence and predictive analytics, and display the information in easy-to-view formats so providers can improve and optimize their networks.
One option is to build the tools in-house, but analytics solutions are costly to build and require special expertise. The development cycle is also lengthy, often taking years before a solution is mature enough for use on a live network.
A more powerful and convenient approach is Ciena’s Insights Service. It’s a cloud-based analytics offering that runs on our Blue Planet platform. The service converts mountains of raw data from a provider’s packet-optical network into metrics that characterize and predict network capacity, availability, and health. The service is mature, now in its third release (v3.0) and used by a dozen customers around the world. Providers can adopt the service and applications on a subscription basis, without needing to build a custom solution.
So how can capacity planners, operations teams, and executives can use Insights Service to get the best performance out of their networks? Here are three use cases of the service in action.
Use Case #1: Capacity planning for strategic growth and new business
Network capacity planners play a vital role. They must figure out how to expand capacity to support their company business strategies, meet quality of service (QoS) requirements, and ensure resources are available to quickly fulfill service orders. Insights Service helps planners improve and streamline this work.
Expanding capacity to support business growth and ensure QoS: Planners must reconcile sales and business forecasts against current utilization trends to determine where capacity must be added to the network. Insights Service provides a network capacity dashboard that enables planners to visualize network configuration and current capacity utilization on a geographic map, predict capacity needs based on expected growth, and help determine the best paths for routing traffic. Planners can also use the feature to expand capacity in specific markets, regions, or communities if increases in network demand are impacting performance or QoS.
Expediting sales for service orders: When sales teams submit customer service orders, capacity planners must make sure network resources are available so the service provider can quickly confirm the orders and close the sales. Planners can use Insights Service capacity dashboards to view the network environment, specify where the customer needs services, see if a channel is available, and (with a forthcoming enhancement) even reserve the channel. If there are no channels available, the feature can help establish if there are ports that can be provisioned to support the service. Compared to manual methods using Microsoft Excel spreadsheets, the automation features built into the application dramatically reduce the time required for this work. A study performed as part of a presales analysis for a Tier 1 provider in East Asia, for example, identified opportunities to save of up to 12 hours of work time per customer service order.
The application flagged the port as high risk and generated a ticket. An on-site inspection revealed trapped fiber in the chassis as well as incorrectly routed fibers. Teams resolved the problems to restore performance, avoiding a potential outage.
Use Case #2: Helping operations prevent outages and assess customer QoS
Operations teams need comprehensive real-time information about the health of the network so they can keep the network up and running. They need to spot service-related issues before problems arise and cause outages. They also need ability to assess the quality of service customers are receiving. If an outage or QoS issue occurs, teams need to troubleshoot the problem and resolve it as soon as possible. Insights Service enables teams to perform this work better and faster.
Identifying issues to prevent outages: Insights Service offers a network health dashboard that reveals issues that threaten the reliability of the network—even issues that are often overlooked. The application monitors each port in the network, determines the risk level for each port based on machine learning analysis of performance metrics reported, and flags ports as high, medium or low risk if they show a sudden change in performance. The results are graphically displayed so teams can visualize network conditions instantly.
For example, the network health application enabled a European Tier 1 provider to detect a drop in receive power for a particular port, even though the power level was still within acceptable range and would not have been detected by conventional fiber management tools. The application flagged the port as high risk and generated a ticket. An on-site inspection revealed trapped fiber in the chassis as well as incorrectly routed fibers. Teams resolved the problems to restore performance, avoiding a potential outage.
Leveraging more than 4 billion data points: The network health application not only monitors a company’s network health, it uses a global learning mechanism to compare the network’s performance against networks operated by other providers that use the application. This learning capability, informed by more than 4 billion anonymous network data points collected by Insights Service to date, enables providers to understand how equipment should perform when it is behaving normally, a perspective that is not available with siloed solutions.
Cost savings can be substantial. Assuming an average cost of $300,000 per hour for an unplanned outage, a recent Ciena analysis, performed for a Tier-1 service provider in the United States, found that the health application saved $1.6 million in potential outage-associated costs. The application can quickly pay for itself. An analysis for a mid-size Tier 1 operator in the United States found that a 3% reduction in the number of outages would recoup 100% of the investment in 12 months.
Assessing end-customer availability and QoS: Sometimes a provider’s network will appear to be operating as it should, yet customers aren’t receiving the service levels they expect. Insights Service can go beyond the edge of the provider network to identify customer service end points, monitor the availability and QoS that end customers receive, and determine if there is an underlying issue with services provided by “last mile” operators. Network providers can use this capability to troubleshoot issues and ensure they are delivering a high-quality customer experience and adhering to service-level agreements (SLAs).
Use Case #3: Reporting for business executives and end customers
Internal company leadership and end customers need to understand the overall performance of their networks. Insights Service provides an interactive dashboard that can function as a network home page for business executives. Network provider executives can use the application to get a big-picture view of network capacity, availability, and overall network health and risks. Enterprise customers can use their dashboard to see how much data they are using, the data speeds they’re receiving, and QoS metrics. The tools improve decision-making, ensure good customer service, and strengthen customer relationships.
Insights Service: A mature, proven, and beneficial tool for network providers
Network providers need actionable metrics from their packet-optical infrastructure so they can optimize their systems and operate more agile, adaptive networks. Insights Service delivers this intelligence via a mature, cloud-based, analytics-as-a-service that is very easy to use, versatile, and powerful. Key use cases include 1) capacity planning for strategic growth and new business; 2) helping operations prevent outages and assess customer QoS; and 3) reporting for business executives and end customers. Customer case studies and Ciena analyses show providers can gain significant operational and performance benefits and business efficiencies from the solution.