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Business continuity management

Our commitment to quality and standards compliance is evident not only in our business continuity policy and procedures listed below, but by our external certification that recognizes we operate our Business Continuity Management System in compliance with ISO22301 Business Continuity Management System 22301:2012 certified by BSI under certificate number 630173.

Incident response management

These teams are responsible for response, management, and escalation of incidents.

  • Ciena Real Estate and Facilities Emergency Response Team (ERT)
  • Crisis Management Team (CMT)
  • Information Technology (IT)

Supplier continuity management

A critical part of our business continuity management system is controlling supplier continuity. We have a documented process by which we identify, solicit, and analyze suppliers’ business continuity programs and determine risk, risk strategy, and mitigation plans, as necessary.

Our business continuity oversight leadership is structured as follows:

Organization of business continuity management 

Executive sponsor: Senior Vice President and Chief Financial Officer

Steering committee: Executive representatives from key business functions, ensuring sustained advancement of the business continuity management system

Business continuity owner: Lead for the Business Continuity Program Office and Chair of the Business Continuity Steering Committee

Business continuity primes (BCPs): Plan Owners representing each of the functional areas of the business. Maintenance of the BCP occurs following annual review/updates within business-as-usual schedules and activities.

bsi iso 22301 red1