Support

Specialists in your success

Get the most out of your network with our highly attentive customer support.

Support Contacts

Menu Options
9 – For Emergency Tech Support
2 – To enter a Quick Routing Code
3 – For Hardware Services and Engineer Dispatch
4 – For Technical Support
– Language option available
* – To repeat this menu.

North America

Country Carrier Prefix code to dial Toll Free number to dial
Canada All +1 800-243-6224
United States All +1 800-243-6224

CALA

Country Carrier Prefix code to dial Toll Free number to dial
Argentina All 00 800-2436-2247
Brazil Embratel 0021 800-2436-2247
Chile   N/A 1230 020 0845
Columbia Telecom Colombia 009 800-2436-2247
Mexico   N/A 018000621328
Panama C&W 00 008000442510
Peru   N/A 0800 77 454

EMEA

Country Carrier Prefix code to dial Toll Free number to dial
Austria Austria PTV 00 800-2436-2247
Belgium Belgacom 00 800-2436-2247
Czech Republic Cesky Telecom 00 800-2436-2247
France France Telecom 00 800-2436-2247
Germany Deutsche Telkom 00 800-2436-2247
Ireland Eircom 00 800-2436-2247
Italy Telecom Italia 00 800-2436-2247
Netherlands KPN Telecom 00 800-2436-2247
Poland Polish Telecom 00 800-2436-2247
Spain Telefonica 00 800-2436-2247
Sweden Telia Sonera 00 800-2436-2247
Switzerland Swiss Telecom 00 800-2436-2247
Slovenia Slovenia Telecom 00 0800 77 454
United Kingdom BT 00 800-2436-2247
  Cable & Wireless 00 800-2436-2247

Asia Pacific

Country Carrier Prefix code to dial Toll Free number to dial
Australia Telstra 0011 800-2436-2247
  Optus 0011 800-2436-2247
China China Telecom (South) 00 800-2436-2247
  China Telecom (North) 00 800-2436-2247
Hong Kong PCCW 001 800-2436-2247
India   000 8004401369
Japan KDD 001 800-2436-2247
  Softbank 0041 800-2436-2247
  Softbank 0061 800-2436-2247
  NTT 0033 800-2436-2247
New Zealand TNZI 00 800-2436-2247
Phillipines PLDT 00 800-2436-2247
Singapore Singapore Telecom 001 800-2436-2247
South Korea Korea Telecom 001 800-2436-2247
  DACOM 002 800-2436-2247
Taiwan Chunghwa Telecom 00 800-2436-2247
Thailand CAT 001 800-2436-2247
Vietnam   N/A 120 11104

eServices

Technical Support bulletins (also known as Field Service Bulletins – FSBs) and Product Change Notification (PCN) bulletins dealing with traditional Ciena and former MEN products are a valuable source of technical/operational information. They are made available on an opt-in, registration basis. You can elect to receive them via email or retrieve them from the Customer Service Center. Please use the below links to confirm or update your registration status.
However, if you currently receive FSBs and or PCNs from Ciena, no action is necessary.
Changes take effect Jan 31, 2011.

Technical Support bulletins (also known as Field Service Bulletins – FSBs) and Product Change Notification (PCN) bulletins dealing with traditional Ciena and former MEN products are a valuable source of technical/operational information. They are made available on an opt-in, registration basis. You can elect to receive them via email or retrieve them from the Customer Service Center. Please use the below links to confirm or update your registration status.

However, if you currently receive FSBs and or PCNs from Ciena, no action is necessary.

Changes take effect Jan 31, 2011.

Customer service center

Don’t miss out on all the Customer Service Center membership benefits available to Ciena customers with active service agreements. When you register for our secure extranet service, you’ll gain 24/7 access to the support, information and tools you need to deploy and operate your Ciena products. We’re continually adding new capabilities and information to make your interactions with Ciena as easy and efficient as possible. 

As a Customer Service Center member, you’ll have access to:

  • Technical documentation for historical and recent product releases
  • Product-based Technical Support FAQs
  • Product Change Notice (PCN) and Field Service Bulletin (FSB) information
  • Active (and historical) support and RMA tickets, including the ability to initiate support and RMA tickets online
  • An FTP site for service support file transfers
  • Remote support information
  • Training information, including current class schedules, course outlines and training locations
  • Order status information for new equipment and new service orders (items ordered, target shipping, waybill tracking)

Registering for an account with the Customer Service Center is simple: just fill out the registration form using your company-based email address. When your registration is approved, you will receive your account information via email. 

If you’re already a registered member and have forgotten your password, use the “forgot password” utility.

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