jadserve tracking image pixel

There was a problem with your video. Another version is available.

Select Support

Ciena’s Select Support service provides around-the-clock access to our technical resources to help you resolve maintenance issues in your network. It also puts the latest software releases at your fingertips so you can immediately leverage feature enhancements to gain a competitive edge.

With Select Support, you’re more than just a case number. Your service is personalized and includes a Customer Service Manager who works with you to help resolve, expedite and track your service needs.

Select Support Features

Web portal and telephone support
Remote diagnostics by a team of Ciena engineers (local language, where available)
Latest software releases, updates, and upgrades to download
Customer Service Manager to assist with incident management and service needs
Click-to-chat capability
Unlimited access to Ciena engineers

Questions? Ask the community

Ask us

Ready for continuous network optimization? Let’s talk.

Contact us
Can we help you answer a question?
Are you a current Ciena customer?
Do you need support on an existing product?
We're happy to help!
Do you want to learn more about Ciena's products?
Here's some useful information
Do you want to learn more about Ciena's products?
Do you need support on an existing product?
Here's some useful information
Subscribe now for the latest Network Insights.
White close image
Thank you! You have subscribed successfully.
White close image