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In turn, our training and development activities support our business by fostering a supportive work environment that drives organizational growth. Within the learning and development field, it is common practice to adopt the ‘on the job,’ ‘mentoring,’ and ‘formal training’ (70/20/10 percentage model) for employee development.
We use Pulse Survey responses to measure how employees view development of skills and professional growth. In 2018, the Pulse Survey outcome scores were:
In 2019, the above questions were combined to read “Your job enables you to learn new skills and grow as a person” and the new score was 8.2.
We offer numerous programs that help employees—from entry level to senior leadership—to strengthen their current capabilities and gain skills for future roles. Our programs range from formal to informal learning, including virtual and instructor-led courses, peer-to-peer learning, e-learning, micro-learning nudges, coaching, mentoring, and ongoing self-development courses. We leverage our technological expertise to digitize the learning experience and let employees learn at their own pace. Hundreds of online programs allow employees to learn anywhere, anytime.
We invest in peer-to-peer learning to strengthen our inclusive culture and increase employee satisfaction and retention. Our Mentor Circles convene five to eight employees to expand their knowledge and collaboratively foster development. The purpose is to help employees:
We have invested in our training infrastructure and adopted a new learning management system, which allows us to advance development goals. Through our Workday Learning program, we offer more than 1,300 technical courses and 100 e-learning programs, including:
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