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Support and next steps

Select Support

Ciena’s Select Support service provides around-the-clock access to our technical resources to help you resolve maintenance issues in your network. It also puts the latest software releases at your fingertips so you can immediately leverage feature enhancements to gain a competitive edge.

With Select Support, you’re more than just a case number. Your service is personalized and includes a Customer Service Manager who works with you to help resolve, expedite and track your service needs.

Select Support Features

Web portal and telephone support

Remote diagnostics by a team of Ciena engineers (local language, where available)

Latest software releases, updates, and upgrades to download

Customer Service Manager to assist with incident management and service needs

Click-to-chat capability

Unlimited access to Ciena engineers

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