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Critical networks demand sustained availability and optimal performance—they simply cannot have outages or performance-hindering incidents that compromise the end-user experience. Ciena’s Premier Support provides proactive and personalized support to networks that must be up and running at all times.
With Premier Support, you’ll get a personalized support experience that includes a Customer Service Manager and a Lead Engineer. Faster access to senior engineers and customized performance targets ensure that your network is performing its best.