Ciena’s Manage and Maintain Services suite leverages our specialist engineers as virtual members of your team to deliver critical network operations and support functions. Our specialists can work with you to combine specific services into a comprehensive operations and maintenance package that offers a turn-key or managed service solution—designed around your unique requirements and expectations.
Managed NOC services
Maximize network performance and uptime. Minimize operational risk. And significantly reduce capital and operational expenditures for your mission-critical network. Our managed services include Managed Network Operations Center (NOC) services—encompassing Remote Network Management Service (RNMS), Basic Network Monitoring Service (BNMS), Jumpstart Operations service, and Reactive NOC.
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If telecommunications isn’t your core business, Ciena managed operations can provide a full turnkey network solution. Benefit from a comprehensive managed operations environment that combines RNMS, managed spares, preventive maintenance, and engineering dispatch.
Hosted applications allow you to leverage our expertise while gleaning the benefits of additional functionality without capital investment.
Focus on managing critical network resources without worrying about server overhead/expense. Hosted OneControl offers a practical alternative for customers who want full control of their network, but don’t want the hassle of server management.
Cloud-based SLA Portal
Give end-users transparent visualization of their service performance. Service providers can leverage this application to improve customer satisfaction and retention.
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Gain 24x7x365 access to Ciena Technical Support experts that can troubleshoot and assist with timely resolution of your network hardware, software, and maintenance issues.
- Smart Support - Download data sheet
- Managed Spares
- Engineering Dispatch – Download data sheet
- Resident Engineer
- Preventive Maintenance - Download data sheet